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FAQ

The most frequently asked questions about User Services are answered below. If your question is not listed, please contact the User Services department at (916) 278-6708, or lib-userservices@csus.edu.

Checkout

Course Reserve
Faculty

Students

Laptops

Interlibrary Loan

Directional


Checkout

How do I check out a book?
Bring the book(s) to the User Services Desk (main desk, 1st floor of the library) along with your OneCard or Library Card and we will happily check the item out to you. To check out a book you need your OneCard or Library Card and a library account in good standing (current expiration date, no blocks or fees, etc.).

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How long can I check out a book?
In general, regularly circulating items may be checked out by Undergraduate students and Community users for a three week period. Graduate and Thesis students can check out the same material for the entire length of that respective semesterFull-time faculty, part-time faculty and staff have a 180 day checkout period. Be aware that all items (except Reserves Collection books) are subject to possible recall, which may change the final due date.

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Where do I return my books?
The main book return is located at the north end of the User Services Desk.  An after-hours book drop is located in the Library breezeway just south of the entrance/exit doors.  This book return can be used when the library is closed.  There are also three outside book drops located at the corner of Sinclair and Moraga Way (across from the tennis courts and behind Eureka Hall).  In addition, books can be returned by handing them directly to staff at the Library User Services Desk.   Be aware that items checked out from the Library Media Center need to be returned back directly to the Media Center.

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How do I renew my books?

The library offers unlimited, automatic renewals of regularly circulating items.  Items checked out will automatically renew two days before they are due as long as your account is in good standing (no blocks, fees owed, etc.).  Automatic renewals are not available for Course Reserves items or items that have been recalled by other patrons.

You can renew your books by logging into your Onesearch My Account.  From the library webpage click on My Library Accounts, then choose Onesearch My Account.  Use your Saclink User Name and Password to log in (Community Users use the last 9 digits of their library card barcode and password to log in).  From here you can view a list of items you have checked out and select which ones you would like to renew.  In addition you can always call the User Services Department at 278-6708 to request renewal over the phone, or visit the User Services Desk in person to request same.

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How can I tell what books I have checked out?

You can see what books you have checked out and their respective due dates by logging into your Onesearch My Account.  From the library webpage click on My Library Accounts, and then choose Onesearch My Account.  Use your Saclink User Name and Password to log in (Community Users use the last 9 digits of their library card barcode and password to log in).  From here you can view a list of items you have checked out.

In addition you can always call the User Services Department at 278-6708 and ask about checked-out items, or visit the User Services Desk in person to request same.

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Why am I getting email receipts?
There are several types of courtesy notices that you may receive through email from User Services.  Please be aware that while we do send Overdue Notices, not all the emails we send are Overdue Notices.  You may also receive Due Date reminder emails, or general reminders about the items you have checked out.  It is important to read these emails to determine what type of notice they are so as to avoid mistaking them for Overdue Notices in the event that they are not.

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Where can I pay my fine?
All library fines can be paid at the User Services Desk. At this time, User Services can only take OneCard payments. We are unable to accept credit cards, cash or checks. We do not currently have an online payments system.

Please note that fine payment stops one hour before closing, or at 9pm.

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Where are the books?
The general library collection is located on the 2nd, 3rd, and 4th floors.  Each book has a specific Library of Congress Call Number.  Each of these floors house books within a specific call number range.  In addition, 3rd floor also contains bound periodicals from 1980 to present.  Thesis and Dissertations are stored on the Lower Level along with bound periodicals published prior to 1980.

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How do I find a book?
To find a book go the OneSearch search field on the main page of the Library webpage.  From here you can search by typing in the book’s title, author’s name, key words, or even subject.  Once you locate the item you want, make note of the item’s Call Number and what floor it is located on.  The Call Number is the book’s unique identifier which will help you find the item when you go to the floor it is housed on.  To email a book record with Call Number information, click the Actions box in the upper right corner of the record’s Details tab and select E-mail.

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Where do I get my OneCard?
OneCards are available at the OneCard Office, located in the Student Financial Services Center, 1st floor of Lassen Hall.  Their phone number is 278-7878.

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How do I add money to my OneCard?
In the library you can add money to your OneCard at the library’s Value Transfer Station (VTS) machine located near the User Services Desk, 1st floor, east side of the escalator.  The VTS machine only accepts paper bills ($1 and up).  

In addition to the library, VTS machines are located in the AIRC building, the University Union, and in Lassen Hall as well.

There are multiple ways of adding money to your OneCard aside from just using the VTS machines—including from your MySacState Account, and at the OneCard Office itself (located in Lassen Hall).  For a complete list visit the OneCard website: http://www.csus.edu/aba/onecard/MakingADeposit.html. 

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I am not a student, faculty or staff. Can I get a library card?
We have several non-student cards available.

Alumni of any CSU can show their current Alumni membership card to receive a library card free of charge.

Community Borrowers who are over 18 years of age and live in the Sacramento area can purchase a library card for $50 per year.

Current Renaissance Society members can purchase a library card for $5 per academic year.

We also offer library cards for Faculty Spouse/Domestic Partners and Volunteer Employees at $5 per two years.

All library cards have a 15 item check out limit per checkout, and an initial checkout period of three weeks with automatic renewals.

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How do I print?
From any Campus Computer select Print.  Then go to the nearest PrintSmart Print Station.  These are located on every floor and in the Library ColLab.  Swipe your OneCard at the Print Station, select the print job you wish to print, and then release it to print.  Your work will be printed on the laser printer located next to the print release station.  

PrintSmart Print Stations are located in multiple locations across campus in addition to the Library.  You have the option of printing your job from any of these campus Print Stations—even if your print job originated in the library, and vice versa.

Be aware that the PrintSmart Print Station on the 1st floor near the User Services Desk has been set up specifically for Community Users.

You can print from a laptop (your own or one the campus’ loaner laptops) by visiting the mobile printing instructions here: https://psmobile.saclink.csus.edu/.

Users who do not have OneCards can purchase Courtesy OneCards from the VTS machine located on the escalator near the User Services Desk.

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Course Reserves

Faculty:

How do faculty members place material on Course Reserves?
Faculty may place books on Course Reserves by submitting a request form, located here: http://apps.lib.csus.edu/ocls/crbookrequest.php or by dropping off personal or Library materials at the Faculty window at the User Services desk.

Course Reserves does not accept material that can be included in SacCT or made available online. Assistance with preparation and use of electronic course materials in SacCT is available from Academic Technology and Creative Services: http://www.csus.edu/atcs/

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What types of materials are accepted?

  • University Library owned Print Books
  • Personal Print Books

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What if the University Library does not own the title?
The Library does not normally purchase required texts, but requests for books not owned by the Library may be considered and should be submitted to http://apps.lib.csus.edu/ocls/crbookrequest.php

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Will Course Reserves accept my personal copy?
Sac State faculty may submit personal copies for Course Reserves.  Please submit a request form, located here: http://apps.lib.csus.edu/ocls/crbookrequest.php

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How long does it take to process a book on Course Reserves?
Course Reserves requests are processed as soon as possible. Please submit all material at least two weeks in advance of the date course materials will be used in class.  See: “Timely Instructional Materials Policy for Accessibility and Affordability” http://www.csus.edu/acaf/academic resources/policies and procedures/Timely Instructional Materials Policy.html

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Will Course Reserves add electronic files to my course?
No, Course Reserves does not accepts items that can be made available in electronic format via SacCT.  This includes scanned articles, book excerpts or chapters, electronic links to journal articles, eBooks and course readers.

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I want to help my students find economical solutions for course readings. Do I have options?
Yes, you can consider using affordable educational content offered through the CSU’s Affordable Learning Solutions.  See: http://als.csuprojects.org/home and http://csus.libguides.com/als

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Where can faculty find assistance with determining Library collections and formats available for course use?
The Library has many resources available to support faculty teaching and learning.  Our subject specialist librarians are available to assist faculty with finding print and technology resources. Contact information:  http://library.csus.edu/content2.asp?pageID=709

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How can I check to see if my requests are ready for use by my students?
Go to www.library.csus.edu and start in OneSearch.  Next, click on the Course Reserves tab.

Always Sign in to your account by clicking the Sign In link located in the upper right of the page. Personal copies of material on Course Reserves will not be viewable until Signed In.

You can search by title of book/materials, course code (e.g ENVS 10 A), professor's name, or course name (e.g. Ecology).  From the results list click on the “Get It” tab of your title and item status will indicate item is in place.

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How long can students check out books on Course Reserves?
You may select the following loan periods for Course Reserves items: 2 hours, 24 hours, 3 days, or 1 week.

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How long will the materials remain on Reserves for the course?
At the end of each academic year, we will ask if you wish to retain the materials on Course Reserves. We also check the materials annually to remove those which are not being used. You may remove the materials at the end of the semester, or any time that you wish.

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How will my personal materials be returned to me?
We will either mail your personal materials back to your department by campus mail, or you may pick them up at the User Services desk.

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Students:

What is Course Reserves?
Course Reserves are materials that professors have identified to use for a class.

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How do I access Course Reserves?
Start in OneSearch and go to the Course Reserves tab.

Next, always sign in to your account by clicking on the Sign In link located in the upper right of the page. All Course Reserves books will not be viewable until you Sign In.

Now, search by title of book/materials, course code (e.g. ENVS 10 A), professor's name, or course name (e.g. Ecology).

Take the call number (see image below) to the 1st floor User Services desk where the Course Reserves material is held.

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How long can I check out a book on Course Reserves?
Items are designated by faculty for a 2-hour, 24-hour, 3-day, or 1-week loan period. 
Note: All Course Reserves items must be returned directly to User Services.

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Why are the loan periods for Course Reserves materials so short?
The loan periods are limited in order to make the materials available to as many students as possible who may need access to the material.

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Can I check a 2-hour Course Reserves book out overnight?
Yes, Course Reserves materials with a 2-hour checkout can be checked out overnight, if checked out 2 hours or less before the Library closes.

Books that go out overnight Sunday – Friday are due back the next morning at 9:00 a.m. Items checked out on Saturday are due back at Noon the next day.

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Is there a limit on how many Course Reserves I can borrow?
Yes, you can have two items at a time.

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Where do I return a Course Reserves book?
Return all items to the User Services desk.  Items returned to the Library book drop locations other than the drop at the User Services counter and after hours book drop may be subject to fines.

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What are the fine policies?

  • 2-Hour Items & 24 Hour Items: $0.25 per hour overdue fine. This includes items checked out overnight or for the weekend.
  • 3-Day Items & 1 Week Items: $0.25 per day overdue fine. This includes items checked out overnight or for the weekend.

The maximum overdue fine per item is $10. However, if the overdue item has been requested by another user, an additional $5 In-Demand Fine may be assessed. The maximum In-Demand Fine per item is $10. Therefore, the maximum assessable fine per item, including In-Demand Fines, is $20. Library privileges will be suspended until all Course Reserve fines/bills are paid in full, and if more than three requests are made for overdue Course Reserve Books, Course Reserve check out privileges will be suspended for one semester. 

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Why are the fines so steep for Course Reserves material?
The fines are high because the material has been placed on Course Reserves specifically to make it available to all students who might need it to complete course requirements.

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Can I place a hold on a Course Reserves books?
No, due to the high volume of users, holds cannot be placed on items in Course Reserves.

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Can I renew a Course Reserves book?
Material may be renewed, in person only, as long as there is a second copy on shelf. Otherwise there is a 15 minute wait time to allow other students in the course access to the material.

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Things you should know…

  • Always Sign In to OneSearch with your SacLink User Name and Password to view all Course Reserves materials.
  • To check out Course Reserves material, you must be enrolled for the current semester and your account in good standing.
  • Bring the call number for the items you want to the User Services Desk located on the 1st floor of the Library.
  • Course Reserves items may be checked out for 2 hours, 24 hours, 3 days or 1 week, depending on what the instructor has indicated.
  • Materials may be renewed, in person only, as long as there is a second copy on shelf. Otherwise there is a 15 minute wait time.
  • Two hours before the User Services desk closes, you may check out 2-hour Reserves material for an overnight loan.  Items will be due back after the User Services Desk opens the next day at 9am.  Items checked out on Friday and Saturday is due back the next day, an hour after the opening of the Library.
  • You may check out two items at a time.
  • Your account must be in good standing.

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Laptops

How do I check out a laptop?
To checkout a laptop you must be a current Sacramento State student with a library record in good standing (no blocks or fees), and a OneCard. OneCards are required to check out a laptop, no exceptions. Go to the Laptop Checkout Window at the User Services Desk, 1st floor of the library, with your OneCard. From there we will happily check out a laptop to you.

Please be aware: Laptops can only be checked out by students; community users cannot check out laptops. Faculty and Staff who require a laptop can visit the IRT Service Desk in the AIRC Building.

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How long can I check a laptop out for?
Laptops can be checked out for four (4) hours. Laptops must be returned on time or you may incur a $10.00 overdue fee.

Please note that while the laptops have a four hour check out period, they may not last the entire four hours. Do to several variables some laptop batteries may have a shorter “life” than others. We do our best to identify “bad” batteries and remove them from circulation. However, be aware that laptops can shut down at any moment. As such, User Services is not responsible for lost or damaged work. Please routinely save your work to either a thumb drive or to your U drive to help avoid any issues with lost or incomplete work resulting from a laptop shutting down unexpectedly. Likewise, it is also recommended that you DO NOT take tests, quizzes, mid-terms, finals,etc. on laptops!

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Where can I take my laptop?
Laptops can be taken and used anywhere on campus as long as they are returned before the four hour check out period is over. Keep in mind, however, that wireless strength may be stronger in some areas than others. Moreover, laptops cannot be use off campus as they cannot connect to the servers when off campus.

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Can I renew my laptop?
Laptops cannot be renewed. However, if there are other laptops available at the time yours is due we will be happy to check out another one to you. In addition, if your laptop is running out of power and you still have more time left before it is due, we can switch out the old battery for a fresh one as long as we have charged batteries available. Be aware that laptops are available on a first come-first served basis, and as such we cannot guarantee access to laptops or charged batteries at any given time.

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Where can I return the laptop?
Laptops checked out from Library User Services can only be returned back to Library User Services. They cannot be returned anywhere else. Likewise laptops checked out from ASI must be returned to ASI and laptops checked out from IRT must be returned to IRT.

Please note that laptops must be returned by the patron who checked them out.

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Can I load my own software on the laptop?
In short, no. Personal software may not be loaded on the laptops. For more information please see the Equipment Loan and Use Policy, or contact IRT at 278-7337.

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Are there other places to check out laptops?
Yes. You can check out laptops at the IRT AIRC Computer Lab, room 2004 in the AIRC Building; and the ASI Business Office on the 3rd floor of the University Union.

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Does User Services check out any other technology?
User Services also has 13 VGA cables available for check out. The IRT Service Desk has other equipment available. For more information contact IRT at 278-7337 or visit their website.

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My laptop died while I was using it. Can I still retrieve my work?
Unfortunately once a laptop is shut down (whether it is turned off normally or dies unexpectedly) work cannot be retrieved as the laptop will have reset itself and anything not saved to the U Drive or a thumb drive will have been wiped out. This is why we recommend routinely saving your work to either a thumb drive or to your U Drive to help avoid any issues with lost or incomplete work resulting from a laptop shutting down unexpectedly. Likewise, it is also recommended that you DO NOT take tests, quizzes, mid-terms, finals, etc. on the laptops!

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I am having trouble logging on. Is this a problem with the laptop?
There could be several reasons why the laptop is not logging on. First, make sure that the Wi-Fi switch is in the “ON” position – this switch sometimes gets turned off by accident. If the Wi-Fi switch is on, try turning the laptop off and then on again. The amount of people in the library building using the network can affect both the amount of time and the speed it takes to log on. Turning the laptop off and on sometimes “resets” the machine and it will then allow you to log on. If you’ve turned the laptop off and on several times, and you’ve made sure the Wi-Fi switch is on and the laptop is still not logging on, return it to the User Services desk and (depending on availability) we will check out a new laptop to you. Sometimes laptops will not log on if they are in need of service by IRT.

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What is the point of the ‘Sacramento State Laptop Loan Statement’ I have to read and OK before I sign in?
That five line statement is part of the Laptop Loan Agreement and Use Policy.When you click the ‘OK’ button on the bottom of the screen following the statement you are in affect agreeing to the equipment loan policy.  The statement lists campus wide policy surrounding the use of technology available for checkout and the expectations for responsible use of this equipment.  Because this equipment can be of a more valuable nature, the agreement and use policy is an effort to promote careful and mindful use.  Similarly, the statement is also a way to communicate to the user that the replacement fees for lost or damaged equipment can be quite large . . . so please be careful!     

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Interlibrary Loan

Who can use Interlibrary Loan?
The Interlibrary Loan service is available to all current Sacramento State students, staff, and faculty. This service is not available to alumni or to Courtesy Card holders. Interlibrary loan requests will not be processed for patrons with excessive fines, overdue materials, or whose registration has expired.

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How do I place an Interlibrary Loan request?
Requests must be submitted electronically via ILLiad (https://illiad.csus.edu/illiad/logon.html). ILLiad requires first-time users to create a user account. Once the user account is established, patrons may submit requests anytime from a computer with Internet access.

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What kinds of material can I get through Interlibrary Loan?
Books, articles and media that the Library does not own or which are checked out, missing or at the bindery/book repair.

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What is not available through Interlibrary Loan?

  • Required course material.
  • Material that is on Course Reserves.
  • Books or articles from journals the Library owns (unless checked out, missing, or at the bindery).
  • Material owned in any format by the Library.
  • Requests that exceed copyright compliance (i.e. more than 5 articles per journal title, more than 1 articles per journal issue title)

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Does it cost anything?
This service is available for free in most cases. The Library will advise you ahead of time if there is an out of pocket cost involved.

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How much time does it take to get Interlibrary Loan material?
The interlibrary loan user must be sure to allow adequate time for the verification, processing, and delivery time to and from the lending institution. Requests are usually filled within three to seven business days. Some items may arrive more quickly. Depending on the nature of the material requested, however, some items may take up to two weeks or longer to arrive.

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How many items can I request?
Users may submit 10 requests per week.

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How long can I keep my Interlibrary Loan material?
The lending library sets the due date; thus, each book received may have a different due date. Generally, the loan period is between two and four weeks.

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Can I renew Interlibrary Loan books?
Interlibrary Loan staff may request a renewal for you (one renewal per book), but the lending library, which owns the material, decides if a renewal is permitted. Requests for renewals must be submitted before the due date. All renewal requests are submitted through the patron's ILLiad (https://illiad.csus.edu/illiad/logon.html) account, click on “Renew/View Checked out Items.”

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How will I be notified when my Interlibrary Loan request arrives?
You will receive an e-mail when your materials arrive. The notifications are sent to the e-mail address that you provided when you created your ILLiad account.

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Where do I pick up and return my Interlibrary Loan material?
Books and other loans are held at the User Services Desk (located on the 1st floor of Library North) and can be picked up anytime the Library is open. You will need your OneCard. Items are kept at the User Services Desk until the due date.

Articles are generally sent electrically and will be available via the patron's ILLiad account. After logging in to ILLiad (https://illiad.csus.edu/illiad/logon.html), click on Electronically Delivered Articles (located along the left hand side of the screen) to access available articles. Articles can be viewed, download and/or saved from this page. Articles remain accessible for 30 days after they have been posted. Items received in paper via the mail will be held at the User Services Desk.

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How can I track the progress of my Interlibrary Loan?
You may track the progress of your request through your ILLiad (https://illiad.csus.edu/illiad/logon.html) account.

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Directional

Where is room 11 (or 53, 126, 127, 2022, etc.)?
If the room number you are looking for is only two digits long (such as 11, 53, 65, etc.) it will be located in the IRT Annex.  This is located outside and below the Library on the south-side of the building.
Room numbers three digits long (126, 127, 128, etc.) will be located in the Lower Level of the Library.
Four digit room numbers will be located on the 1st through the 5th floors, depending on what number the room starts with.  For example, room 2023 would be on the 2nd floor, room 3025 would be on the 3rd floor, and room 4031 would be on the 4th floor, etc.

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What is the difference between Library North and Library South?
Library North would be any Library location north of the main stairwell, and Library South would be any library location south of the main stairwell.  The Library is roughly divided into two halves, North and South, with the “center point” being the main stairwell.  So, for example, if a location you are looking for says 2nd Floor, South it would then be found on the 2nd Floor, south-side of the Library building—or 2nd floor, south of the main stairwell.

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